Privacy Policy

What information do we collect?

When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, date of birth.

How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.

Confidentiality

We take the confidentiality and security of your personal information very seriously. All information collected is handled with care and protected using appropriate administrative, technical, and physical safeguards.

However, it is important to note:

• We are not responsible for the privacy practices or content of external websites not owned, managed, or controlled by us.
• This includes third-party websites linked through our platform for convenience or reference.
• We encourage you to review the privacy policies of any external websites before providing them with personal information.

Your data remains confidential with us unless disclosure is required by law or necessary to fulfill your request.

Making a Complaint

If you are not satisfied with the way your personal information has been handled, or if you believe that we have not followed the procedures outlined in this Privacy Policy, you have the right to raise a complaint with us.

To submit a complaint, please contact us at:

When sending your complaint, please include:

• Your full name
• Contact details
• A clear description of your concern
• Any relevant documents or evidence
• Dates or details of previous communication (if applicable)

Once we receive your complaint, we will follow a structured process to ensure it is handled fairly and efficiently:

1. Acknowledgment:
   We will acknowledge your complaint as quickly as possible and confirm that we have received your concerns.
2. Review:
   Our team will carefully review the details you have provided and examine whether the correct processes and procedures were followed.
3. Investigation:
   We will conduct a thorough investigation, which may include checking internal records, consulting relevant staff, and reviewing any technical or operational logs.
4. Response:
   Once the investigation is complete, we will provide you with a clear and detailed response explaining our findings and any actions we may take to resolve the issue.

We aim to complete the entire investigation within 15 working days from the date we receive your complaint. However, certain cases—especially those requiring complex reviews or additional information may take longer. If this happens, we will keep you updated about the progress and expected time frame.

If, after receiving our final response, you still feel that your concerns have not been adequately resolved, you may choose to escalate the matter further. You have the right to contact a relevant supervisory authority or regulatory body in your region for additional support or review.

Your feedback is extremely important to us, and every complaint helps us improve our services, strengthen our policies, and ensure higher standards of privacy and data protection.